Shipping
Your Holy Land Store ships orders within Canada only. At this time, we do not offer international shipping.
We ship using trusted carriers operating within Canada, including:
- Canada Post
- Purolator
- UPS
- FedEx
The shipping method and carrier are selected by Your Holy Land Store based on the order and destination.
Order Processing
- Most orders are processed within 1–3 business days
- Processing times may vary during holidays or peak seasons
- Personalized or custom-made items (such as personalized kippahs) require additional production time and are typically completed within 4–6 weeks before shipping
- Once your order ships, you will receive a notification with tracking information
Shipping Rates & Delivery Times
- Shipping costs are calculated at checkout based on order size, weight, and destination
- Delivery times vary depending on location and carrier service
- Carrier selection is handled by Your Holy Land Store
- We are not responsible for delays caused by carriers, weather conditions, or circumstances beyond our control
Local Pickup
Local pickup is available at our retail location:
Your Holy Land Store
9200 Bathurst Street unit 16
Vaughan, ON L4J 8W1
- Please wait for a confirmation email before arriving for pickup. You will receive an email once your order is ready for pickup. Please wait for this email before arriving at the store.
- Please bring your order confirmation email when collecting your purchase. You may show the confirmation on your phone or provide your order number at pickup.
Personalized Items (Important)
Some items are custom-made or personalized and therefore require additional production time.
- For example: Personalized kippahs are made to order
- Production time for these items is 4–6 weeks before shipping
Returns & Exchanges
We want you to be satisfied with your purchase and are happy to assist when possible.
Non-Exchangeable Items
For hygiene, customization, and religious reasons, the following items are final sale and cannot be exchanged:
- Personalized or custom-made items (including personalized kippahs)
- Used or worn items
- Clearance or final-sale items (where marked)
Exchanges
- Exchanges may be requested for eligible items, subject to availability
- If an exchange is not available, a store credit may be issued at our discretion
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping method for returns, as we cannot guarantee receipt of returned items
Damaged or Incorrect Orders
If you receive a damaged item or an incorrect product, please contact us within 48 hours of delivery and include:
- Your order number
- A description of the issue
- Photos, if applicable
We will work with you to resolve the issue promptly and process a return ot exchange.
How to Start a Return
To initiate a return or exchange, please contact us through the Contact Us page and include:
- Your order number
- A brief description of the issue
- Photos, if relevant
Questions?
If you have any questions about shipping, personalized kippahs, or returns, please contact us through our Contact Us page. We’re always happy to help.