Shipping
Your Holy Land Store ships orders within Canada only. At this time, we do not offer international shipping.
We ship using trusted carriers operating within Canada, including:
- Canada Post
- Purolator
- UPS
- FedEx
The shipping method and carrier are selected by Your Holy Land Store based on the order and destination.
Order Processing
- Most orders are processed within 1–3 business days
- Processing times may vary during holidays or peak seasons
- Personalized or custom-made items (such as personalized kippahs) require additional production time and are typically completed within 4–6 weeks before shipping
- Once your order ships, you will receive a notification with tracking information
Shipping Rates & Delivery Times
- Shipping costs are calculated at checkout based on order size, weight, and destination
- Delivery times vary depending on location and carrier service
- Carrier selection is handled by Your Holy Land Store
- We are not responsible for delays caused by carriers, weather conditions, or circumstances beyond our control
Local Pickup
Local pickup is available at our retail location:
Your Holy Land Store
9200 Bathurst Street unit 16
Vaughan, ON L4J 8W1
- Please wait for a confirmation email before arriving for pickup. You will receive an email once your order is ready for pickup. Please wait for this email before arriving at the store.
- Please bring your order confirmation when collecting your purchase
Personalized Items (Important)
Some items are custom-made or personalized and therefore require additional production time.
- For example: Personalized kippahs are made to order
- Production time for these items is 4–6 weeks before shipping
Returns & Exchanges
We want you to be satisfied with your purchase and are happy to assist when possible.
Returns
- Returns are accepted within 14 days of receiving your order
- Items must be unused, in original condition, and in original packaging
- Proof of purchase is required
Non-Returnable Items
For hygiene, customization, and religious reasons, the following items are final sale and cannot be returned:
- Personalized or custom-made items (including personalized kippahs)
- Used or worn items
- Clearance or final-sale items (where marked)
Exchanges
- Exchanges may be requested for eligible items, subject to availability
- If an exchange is not available, a store credit may be issued at our discretion
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping method for returns, as we cannot guarantee receipt of returned items
Damaged or Incorrect Orders
If you receive a damaged item or an incorrect product, please contact us within 48 hours of delivery and include:
- Your order number
- A description of the issue
- Photos, if applicable
We will work with you to resolve the issue promptly.
How to Start a Return
To initiate a return or exchange, please contact us through the Contact Us page and include:
- Your order number
- A brief description of the issue
- Photos, if relevant
Questions?
If you have any questions about shipping, personalized kippahs, or returns, please contact us through our Contact Us page. We’re always happy to help.