Your Holy Land Store (“we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from yourholylandstore.ca.
Information We Collect
When you visit our website or place an order, we may collect the following types of information:
- Personal information, such as your name, email address, phone number, billing address, and shipping address
- Order information, including products purchased, order history, and payment details
- Technical information, such as IP address, browser type, device information, and website usage data
Payment information is processed securely by our payment service providers. We do not store or have access to your full credit card details.
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer support and respond to inquiries
- Arrange shipping and local pickup
- Communicate order updates and confirmations
- Improve our website, services, and customer experience
- Comply with legal and regulatory obligations
Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your information only when necessary with trusted third parties, including:
- Payment processors
- Shipping and delivery carriers
- Service providers who support our website and business operations
- Authorities, when required by law
These third parties are permitted to use your information only to perform specific services on our behalf.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and improve functionality. You can choose to disable cookies through your browser settings; however, some features of the site may not function properly.
Email Communications
If you provide your email address, we may use it to send order confirmations, updates, and customer service communications. You may also receive marketing emails if you opt in. You can unsubscribe from marketing communications at any time by following the instructions in the email.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, and resolve disputes.
Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. While no system is completely secure, we strive to protect your information using industry-standard practices.
Your Rights
In accordance with applicable Canadian privacy laws, you have the right to:
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Withdraw consent for certain uses of your information, where applicable
To exercise these rights, please contact us using the information below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing personal information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with the revised effective date.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us through our Contact Us page.