Frequently Asked Questions (FAQ)
Orders & Payments
How do I place an order?
You can place an order directly through our website by adding items to your cart and completing checkout. Once your order is placed, you will receive an order confirmation email.
What payment methods do you accept?
We accept secure online payments through our available payment providers at checkout. Payment details are processed securely, and we do not store credit card information.
Can I change or cancel my order?
If your order has not yet been processed or shipped, please contact us as soon as possible. Once an order has been processed or shipped, changes or cancellations may not be possible.
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Shipping
Do you ship internationally?
No. We currently ship within Canada only. International shipping is not available.
Which carriers do you use?
We ship orders using trusted carriers operating within Canada, including Canada Post, Purolator, UPS, and FedEx. The carrier is selected by Your Holy Land Store.
How long does shipping take?
Delivery times vary depending on your location and the carrier used. Shipping times shown at checkout are estimates and are not guaranteed.
Do customers choose the shipping carrier?
No. Shipping carriers are selected by Your Holy Land Store based on the order and destination.
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Order Processing
How long does it take to process an order?
Most orders are processed within 1–3 business days, excluding holidays and peak periods.
Do personalized items take longer to ship?
Yes. Personalized items, such as personalized kippahs, are custom-made to order and typically require 4–6 weeks of production time before shipping.
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Local Pickup
Do you offer local pickup?
Yes. Local pickup is available at our retail location:
Your Holy Land Store
9200 Bathurst Street unit 16
Vaughan, ON L4J 8W1
When can I pick up my order?
Please wait for a confirmation email stating that your order is ready for pickup before coming to the store.
What do I need to bring for pickup?
Please bring your order confirmation email when collecting your purchase. You may show the confirmation on your phone or provide your order number at pickup.
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Exchanges
Do you offer exchanges?
Exchanges may be requested for eligible items, subject to availability. If an exchange is not available, a store credit may be issued.
Which items cannot be exchanged?
The following items are final sale and cannot be returned:
- Personalized or custom-made items (including personalized kippahs)
- Used or worn items
- Clearance or final-sale items
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item received was damaged or incorrect.
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Damaged or Incorrect Orders
What should I do if my order arrives damaged or incorrect?
Please contact us within 48 hours of delivery with your order number, a description of the issue, and photos if applicable. We will work with you to resolve the issue.
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Products & Availability
Are all products shown on the website available?
We make every effort to keep our inventory up to date, but availability may change. In rare cases, an item may be unavailable after an order is placed.
Are product images exact?
Product images are provided for reference. Due to handcrafted details, lighting, or screen settings, slight variations may occur.
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General
How can I contact you?
You can reach us through the Contact Us page. We will respond as soon as possible during business hours.
Where is Your Holy Land Store located?
Your Holy Land Store operates online and from a physical retail location:
Your Holy Land Store
9200 Bathurst Street unit 16
Vaughan, ON L4J 8W1